Most of the time, you may be required by your employment, university or school to do a particular course(s). Please check with them which the course is required and check if that course is available in our Courses page. Often, you may be required to complete multiple courses so check out our Combo Courses as well! 

If you just want to learn first aid basics out of interest, we recommend HLTAID011 Provide First Aid as a basic qualification otherwise, if it’s because you want to know general first aid as a parent or carer then we recommend our First Aid for Parents & Carers wokshop. If you want recognised qualifications as a carer, then we recommend HLTAID012 Provide First Aid in an Education and Care Setting or to the combo set: First Aid for Parents & Carers workshop +Provide First Aid HLTAID011. 

If you’re still unsure, give us a call or email and we’ll help you work out which course is the best for you!

If there is a course you’d like to complete but there is no date or time available, it may simply too far into the future. Please contact us using the contact form or give us a call and let us know which course you would like to do. We often have had other enquiries about the same course and can schedule a date that suits all. 

Your Unique Student Identifier (USI) will contain all our nationally recognised training records and results from January 1, 2015 onwards. Applying for your own USI number is relatively easy to do. 

Go to www.usi.gov.au to apply. It’s quick and easy with step by step instructions on how to gain your USI number. For more information about the USI, go to www.allenstraining.com.au/students/student-handbook#USI

If you are a new student and have enrolled into the course correctly, you should be able to access the e-learning through your login or through an email confirmation sent direct to you. 

If you are a returning student and have a current certificate through Allens Training Pty Ltd, log in with your email and password. 

The course you are enrolled into will be available on your dashboard. 

You can also access your account through the Allens Training app. 

If you prefer a paper-based workbook, contact us and we will send you a workbook at extra cost to cover postage. 

Make sure to allow extra time for delivery and to complete the workbook!

For the majority of the courses, there are physical standards required in order to achieve competency when undertaking accredited training. For example, for all nationally recognised first aid courses, to competently perform CPR, the student must be able to perform at least 2 minutes of uninterrupted effective CPR on an adult resuscitation manikin placed on the floor. The Australian government requirements are clearly written in the Training Package and there are no exceptions. Students unable to satisfy the physical requirements won’t be deemed competent and can be issued with a statement of attainment even if this qualification is required by their employment or educational institution.

But, don’t despair! Our trainers are experienced and can suggest modifications to assist you to help you achieve competency. 

If you enrolled into a online blended course, you will need to have completed your online pre-course work in order to get your certificate. Makes sure you watch every video to the end, including the very last one! 

If you attended a practical session with other people, all who have attended need to submit all required questions/paperwork from that session. Without this,  the session can’t be finalised and therefore, certificates can’t be issued. If this happens, your trainer will endeavour to ensure that everyone has done all the necessary components asap.

Once all the required components are completed and the necessary paperwork in submitted to Allens Training Pty Ltd, you will received your certificate via email. 

Unfortunately, no. Our nationally recognised first aid courses are delivered on behalf of Allens Training Pty Ltd (RTO 90909) and 100% online first aid courses are not available.